Here’s what you need to know about Microsoft Dynamics CRM.
There are also integrations with Microsoft Teams, to keep your employees aligned on the same page. You get both your ERP and CRM technology in the same space. Offered as part of the comprehensive Microsoft 365 ecosystem, Dynamics supports companies in building an innovative strategy for customer service.īuilt for the age of modern customer service, Microsoft Dynamics 365 stands out as a modular, cloud-focused enterprise resource planning (ERP) tool, with embedded customer relationship management solutions. Microsoft Dynamics 365 is one of the better-known CRM solutions on the market today. With this technology, companies can build stronger connections with their target audience by getting a better view of their customer journey, the hurdles they have to bypass on the way to a sale, and so on. Customer Relationship Management tools, or “CRMs”, are an essential part of the customer experience landscape.
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